Exchange/Return & Refund

1. Return

Return Window and Item Conditions:

Return policy is effective within 30 calendar days from the date the order is marked as delivered, applies to all products purchased at britahome.com.

To be eligible for a return or exchange, the item must be in the same new condition as when it was received: unused, unworn, unwashed, and unaltered.

Return Method and Process

We only accept returns by mail. To initiate a return, customers must submit a request during the eligible return period. Once approved, Brita Home will provide: A return authorization, and a prepaid return shipping label via email (download and print).

Brita Home Return Address: 9024 Silsby Dr, Fort Worth, Texas 76244, United States.

Please wait for our return authorization and instructions before returning any item to ensure proper processing.

Cost of Return shipping

Brita Home offers free returns:

  • We provide a prepaid return shipping label.
  • And we cover the full cost of prepaid return shipping label; not deducted from the refund amount.

Restocking Fees

– For non-defective returns (e.g., customer changed their mind, ordered the wrong size, etc.): We apply a restocking fee of 8% of the item’s price, will be deducted directly from the refund amount.

– For damaged upon arrival, defective, different description or incorrect items: We do not charge any restocking or processing fees.

Steps to Return an Item

Step 1 – Submit Your Request
To request a return, please email service@britahome.com with: your order number, the item(s) to be returned, the reason for return.

Step 2 – Approval & Instructions
We will process your return request. If approved, we will issue a return authorization and a prepaid return label, typically within 1 business day.

Step 3 – Pack Your Item
Carefully repack the item, with original packaging, tags, and accessories must be included.

Step 4 – Send the Package
Drop off the parcel with the shipping carrier specified on the prepaid label (USPS, UPS, DHL, FedEx, etc.).

Return inspection

Customers can use the tracking number to see when the returned package arrives at our return center.

Returned item(s) are inspected within 2 business days after arriving at our return address. Once the returned items pass inspection, a notification email will be sent; this is a crucial step for the approval of a refund or the processing of a replacement item.

2. Exchanges

We also offer exchanges for items and requests that meet our return eligibility criteria. Please follow the return process to return the original item, and requirements for replacement items.

If the requested replacement is out of stock, a refund will be issued instead.

The replacement order will be processed and shipped, typically no more than 2 business days. Any price difference for the item, if applicable, must be paid before the replacement item is shipped.

3. Refund

  • Processing Time: Approved refunds are issued within 2 business days. You will receive a notification when the refund is issued.
  • Refund Method: Refunds will be sent to the original payment method (credit card, debit card, or PayPal). Gift orders may be refunded as store credit.
  • Refund Amount: We will refund the price of the item as shown on the invoice, after applicable restocking fees. Original shipping fees may also be refunded if all items in the order are returned due to a damaged, defective, or incorrect item.

Late or missing refund (if any)
Depending on your financial institution, it may take up to 5 business days for the refunded amount to appear in your account. If you haven’t received your refund within the estimated time, please first check your bank account and contact your credit card provider or bank, as refunds may take additional time to process. If you still have not received your refund, please contact us at service@britahome.com.

Damaged, Defective, Different description or Incorrect Items.

If your order arrives damaged, defective, different description or incorrect, please contact us with your order number, and clear photos of the item(s). Our team will arrange either a replacement or a full refund based on your preference.

If there is any problem, what should you do?

If you have any questions regarding this policy, or encounter any issues with the item, please contact us for better advice. Please let us know as soon as possible.

Brita Home

Email: service@britahome.com
Address: 9024 Silsby Dr, Fort Worth, Texas 76244, United States
Call: +1 (678) 632-3923

We’re here to help from 9 AM to 9 PM Eastern Time, 7 days a week (Closed on holidays).