Billing & Payment Policy

Brita Home always strives to provide a secure, transparent, and reliable checkout experience. Please review the information below regarding payment methods, billing, taxes, and refunds.

1. Accepted Payment Methods

Brita Home uses the PayPal payment gateway for all transactions during the checkout process.

We accept:

  • PayPal
  • Major credit and debit cards, including: Visa, MasterCard, American Express (AMEX)

All payments must be completed at the time of purchase.

If payment is not successfully received or the payment method is declined, the order will not be processed and no items will be shipped.

2. Secure Transactions

We take payment security seriously.

All transactions are protected through SSL (Secure Socket Layer) encryption technology, helping safeguard your personal and payment information during checkout.

Payment transactions are securely processed through trusted third-party payment providers. Brita Home does not directly store or have access to your credit card or payment details.

3. Fraud Prevention & Payment Verification

To help protect customers and prevent unauthorized transactions, some orders may be automatically reviewed by our payment system.

In certain situations, additional verification may be required before an order can be approved, processed, or shipped.

This process helps maintain payment security for both customers and our store.

4. Currency

All prices displayed on the Brita Home website are listed in U.S. Dollars (USD).

If you are purchasing from outside the United States, your bank or payment provider may apply:

  • Currency conversion fees
  • International transaction fees

These charges are determined by your financial institution and are outside of Brita Home’s control.

5. Total Amount Charged at Checkout

The total amount displayed at checkout represents the full amount charged by Brita Home for your order.

Your invoice may include the following:

Item Price

The product price displayed on the product page does not include sales tax.

Shipping Fee

Shipping costs are charged at a flat rate based on destination and are automatically calculated after the shipping address is entered at checkout.

Sales Tax (if applicable)

For orders shipped within Texas, sales tax is automatically calculated at checkout based on your delivery address.

Brita Home does not collect sales tax on:

  • Orders shipped to other U.S. states
  • International orders

6. International Orders – Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT/GST, or other destination-country fees are the responsibility of the customer.

These charges:

  • Are not included in your order total at checkout
  • May be collected by customs authorities or the shipping carrier upon arrival in the destination country

Please check your local customs regulations for more information before placing an order.

7. Refunds for Overpayments or Cancellations

If you are charged incorrectly, or if an order is canceled within the eligible cancellation period, any approved refund will be issued to your original payment method through PayPal.

Refund Timeline

  • Refunds are typically processed within 2 business days after confirmation.
  • Your bank or PayPal may require an additional up to 5 business days for the funds to appear in your account.

If you have not received your refund within the expected timeframe, please contact your bank or payment provider before reaching out to our support team.

Contact Us

If you have any questions regarding billing or payments, please contact us:

Brita Home
Email: service@britahome.com
Address: 9024 Silsby Dr, Fort Worth, Texas 76244, United States
Phone: +1 (678) 632-3923

Customer Support Hours:
9:00 AM – 9:00 PM (Eastern Time), 7 days a week (excluding holidays).