Exchange/Return & Refund Policy

EXCHANGE/RETURN

We always provide you with the best products possible, for some reason: defective or non-defective product, you can return/exchange it according to the regulations.

Method of exchange/return:
We accept exchanges/returns by mail.

Policy Timeframe:
Buyers have 30 days from delivery to request an exchange/return and refund policy.

Item conditions: New condition, can be unpacked but not used.

Return Label:
We will provide prepaid labels for any item. Prepaid labels will be mailed, you need to download and print the return label. The customer is not responsible for return shipping costs.

Restocking fee:
Customers do not charge restocking fees for any item.

Steps to exchange/return:
Step 1: Please email us at service@britahome.com, providing a photo of the product you received along with the reason for the exchange/return.
Step 2: Our customer service team will review your request. If your request is approved, we will provide you with an exchange/return label.
Step 3: Pack the product carefully and send it to the return address: 9024 Silsby Dr, Fort Worth, Texas 76244, United States.

REPLACEMENT

After receiving the package, our inspection department will evaluate it. If an exchange is required, we make the decision to send a replacement item. We will notify you and include the tracking number of the replacement package. Please allow 3-5 business days for us to process and ship the replacement item to your original address of purchase.

REFUND

When will you receive your refund?
After we receive your return package, your returned items will be processed through our inspection department for approval or rejection within 2 business days.
If your refund is approved, your refund will be processed within 3 business days.

Total refund processing time usually takes up to 5 business days from the time we receive the returned package.

Total refund
If your refund request is approved, you will receive the full amount of your purchase, including the shipping you paid.

How can you get a refund?
If your refund is approved, it will automatically be applied to your credit card or original payment method.

Late or missing refund (if any)
In case you have not received your refund within 3-5 working days after we notify you, please check your bank account
Then contact your credit card issuer, it may take some time before your refund is officially posted.
Next, please contact your bank. There is usually some processing time before a refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us: service@britahome.com

If there is any problem, what should you do?
If the product is defective, please contact us for better advice. Please let us know as soon as possible.

Brita Home

Email: service@britahome.com
Address: 9024 Silsby Dr, Fort Worth, Texas 76244, United States
Call: +1 (678) 632-3923

We’re here to help from 9 AM to 9 PM Eastern Time, 7 days a week (Closed on holidays).